Privacy Policy
Athena Support Partners
Effective Date: 9/1/2026
Last Updated: 9/1/2026
Athena Support Partners (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website or contact us through the site.
This policy applies only to information collected through our website. It does not replace the Notice of Privacy Practices that we provide to individuals who become enrolled clients of our Support Coordination services. Client records and Protected Health Information (PHI) are handled in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and applicable New Jersey and federal laws.
1. Information We Collect
We may collect the following types of information:
Information you voluntarily provide
• Name
• Email address
• Phone number
• Mailing address
• Messages or inquiries you submit through contact forms, scheduling tools, or chat features
• Any other information you choose to share with us
Information collected automatically
• IP address
• Browser type and version
• Device information
• Pages visited and time spent on the site
• Referring website
• Cookies and similar tracking technologies
We do not intentionally collect sensitive health information (Protected Health Information) through the public website forms. Please do not include detailed medical or personal health information in website contact forms or chat messages.
2. How We Use Your Information
We use the information we collect to:
• Respond to your inquiries and provide requested information
• Schedule meetings or consultations
• Improve our website and user experience
• Send administrative or informational communications (if you have opted in)
• Comply with legal obligations
• Protect the security and integrity of our website and services
3. HIPAA and Protected Health Information (PHI)
Athena Support Partners is a covered entity / business associate under HIPAA when providing Support Coordination services.
• Any Protected Health Information we receive in the course of delivering services is protected under HIPAA and our Notice of Privacy Practices.
• Information submitted through the public website is treated as general business contact information, not clinical records.
• We will never ask you to submit detailed medical information through unsecured website forms.
If you become a client, you will receive a separate Notice of Privacy Practices that explains how we handle your PHI.
4. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
• Remember your preferences
• Analyze site traffic and performance
• Improve functionality
You can control cookies through your browser settings. Disabling cookies may affect certain features of the website.
5. Third-Party Services
We use third-party services to operate our website and related tools. These may include:
• Website hosting and platform services (Wix)
• Analytics tools
• Scheduling tools
• Email or communication platforms
• AI chatbot or inquiry tools
These third parties may collect information as described in their own privacy policies. We select vendors that provide appropriate safeguards and, when required, enter into Business Associate Agreements (BAAs) for services that handle Protected Health Information.
6. How We Share Information
We do not sell your personal information.
We may share information only in the following circumstances:
• With service providers who assist us in operating the website or responding to inquiries (under appropriate agreements)
• When required by law or legal process
• To protect the rights, safety, or property of Athena Support Partners, our clients, or others
• With your consent
7. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect the information we collect. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
8. Your Rights and Choices
Depending on applicable law, you may have the right to:
• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain information
• Opt out of marketing communications (if any)
To exercise these rights, please contact us using the information below. Note that certain rights may be limited when the information is part of a clinical or service record governed by HIPAA.
9. Children’s Privacy
Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us so we can delete it.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last Updated” date. We encourage you to review this page periodically.
11. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
Athena Support Partners
P.O. Box 2099, Cinnaminson, NJ 08077
Email: info@athenasupportpartners.com
Phone:
For questions specifically about Protected Health Information or to exercise HIPAA-related rights, please contact us using the information provided in our Notice of Privacy Practices.